How does the courier brother add a ＂lock＂ to personal information？
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The first "Double Eleven" after the implementation of the Personal Information Protection Law, the security of express information has once again become the focus of attention. The reporter learned that the courier brother has a lot of user information, and the temptation of "information realization" is great, but the privacy list has the problem of difficulty in promotion. Regarding how to protect personal information, the courier brother said that while adhering to professional ethics, it will also remind consumers to minimize the links of information disclosure and add a "lock" to personal information.
A courier list with your name, phone number and address, from which you can find your social account and further promote your consumption habits and economic ability … … A few days ago, in a case cracked by the police in Ningbo, Zhejiang Province, the suspect obtained the identity of courier through application, and the "undercover" company secretly photographed the face sheet and resold it in batches, providing accurate fraud targets for criminal gangs.
The first "Double Eleven" after the implementation of the Personal Information Protection Law, the security of express information has once again become the focus of attention. As a direct provider of express delivery service, couriers are always dealing with face sheets. From all aspects of collection and distribution, they shuttled on the road with huge amounts of information. So, what can the courier do to protect the privacy of consumers? The "Workers Daily" reporter started a visit.
The temptation of information realization is great.
In just a few lines, a person’s three-dimensional portrait can be described, and the amount of information contained in the courier list is amazing, so it is often targeted by criminals and becomes the hardest hit area for personal privacy disclosure. Being targeted together, there is also a courier brother.
In the "black production chain" of selling noodles, the courier is usually at the most upstream. During the "Double Eleven" period last year, criminals bribed many couriers in Yuantong, rented their accounts to steal face-to-face information, and then resold them to various downstream fraud gangs. More than 400,000 personal information was leaked. In another case, at the instigation of the sales staff in the gym, the Shanghai Yunda courier hid more than 10,000 sheets of the inside of the delivery area, and the two made a deal at the price of 150 yuan.
"On average, a courier is responsible for 5 to 7 communities and handles tens of thousands of residents’ information." Zhang Cong, the courier, said that he once faced the temptation of "realizing information". "Two real estate agents in the area have approached me separately, euphemistically asking for the household information on the list, asking for each 2 yuan, and I will send a single reward to 1.2 yuan." But he finally refused. "Protecting customers’ privacy is my professional ethics. Besides, I am the only one running around the neighborhood, and it is easy to be found."
Compared with offline information trading, online trading means are hidden, directional and wide-ranging, and the temptation to couriers is even greater. Recently, Wang Lei, a courier brother, was pulled into a "high-end noodle group" by his colleagues. According to the price and category of noodle products, the customer information was finely sold in different grades. "Car-mounted, health care products and maternal and child products have the highest prices, because ‘ High conversion rate ’ Most of the sellers are couriers, as well as people with e-commerce platforms and express outlets, and thousands of transactions can be made in one day. "
Courier Jiang Chunlin told reporters that "black goods" have existed for many years and are divided into "real time" and "history" for trading. The "real-time face sheets" that flowed out that day can be sold to 4 yuan, and the "historical face sheets" that have been contacted can only be sold for a few cents.
It is difficult to promote the privacy list
In order to cope with the problem of information disclosure, since 2017, express delivery companies have successively launched privacy sheets. On the privacy sheet, personal information is encrypted, and some numbers such as name, address and telephone number are hidden. When the courier sends the package, he must scan the code through the APP and contact the recipient with "virtual phone". After the courier signs for it, the number correspondence will be invalid immediately.
However, this year’s "Double Eleven" reporter found that in many express delivery platforms, the privacy list has been offline, and even if it is still running, it mostly appears in value-added services, not the default option. Consumers need to manually select "security number" and "anonymous mailing" to hide relevant information on the face sheet. Born to protect privacy, the utilization rate is declining instead of rising. What is the problem?
"Every order must be scanned and identified, and the distribution efficiency will be reduced by at least 10%." Zhang Cong said that the traditional menu is clear at a glance, and the parcels in a building can be delivered centrally. If you use the privacy menu, you will spend more time on the road, and the delivery fee should be raised accordingly. "For example, if this order sweeps out Building No.1, the next order may be Building No.2. If it is followed by Building No.1, it will be folded back."
Technical problems are also obstacles to promotion. The person in charge of rookie wrapping once said that the privacy sheet relies on electronic sheet and cloud printing technology, and whether online shopping users can receive the courier with the privacy sheet depends on whether the merchant installs cloud print components.
Wang Lei’s company briefly introduced the privacy list, and announced that it was removed after the "618" promotion last year. "At that time, the business volume soared, and the company introduced a group of crowdsourcing couriers, but they couldn’t log in and use the APP, and the background technical support couldn’t keep up. ‘ Privacy Sheet ’ This was stopped. " Wang Lei said.
If it cannot be delivered to the home, the privacy sheet will indirectly affect the user experience. Jiang Chunlin told reporters that when customers are not at home, they usually ask to put the courier in the courier rack or mailroom, and they will pick it up after work. However, it is difficult to find your own express quickly and accurately through the fuzzy information in piles of parcels.
Keep the "last mile" of information security
On November 1, the Law on the Protection of Personal Information came into effect, clarifying that no organization or individual may illegally collect, use, process or transmit other people’s personal information, or illegally buy, sell, provide or disclose other people’s personal information. It is specifically mentioned in the obligations of personal information processors that enterprises should take security technical measures such as encryption and de-identification when dealing with personal information.
"This means that providing privacy sheets becomes a legal obligation." Zhao Xiaomin, an expert in express logistics, believes that ensuring information security is a prerequisite for the high-quality development of express delivery industry. Enterprises should be more firm in their implementation attitude, upgrade their privacy face-to-face technology, adjust the terminal incentive mechanism, and form a linkage with platform e-commerce.
Standing at the end of the logistics link, the courier is in face-to-face contact with the consumer. Can you plug the leak of the "last mile" and prop up an "umbrella" for personal information?
"The first is not to be ‘ Vulnerability ’ Itself. " Wang Lei said with a smile, although he had moved his heart, he still quit the "face-to-face group". "The buying and selling list is ‘ Business without capital ’ So there will be couriers trapped, but this is pushing customers to marketing and fraud. Everyone gives us the information, and we have the responsibility to protect it. Not breaking the law is the bottom line. "
Jiang Chunlin is familiar with the routine of "single face and black production", so he often reminds consumers, especially the elderly with weak awareness of personal information protection. "When sending express delivery, try to provide only the necessary information, without revealing the real name, address and house number; After getting the courier, destroy the documents in time, or erase the key information with a marker pen and thermal paper correction fluid. "
Since being found, Zhang Cong didn’t know that the noodle list still has "circulation value", so he was very cautious from then on. "When the express delivery volume is not large, I will try my best to cooperate with the customers’ time and send them to their doorstep to reduce the links that may leak information. If it is placed in a post station or a courier rack, I will call to remind them when I pass by for several days and see that the package is still there. "