＂2022＂ Everyday 315 ＂Consumer Rights Protection Report＂ was released

Beijing, March 15 (Xinhua) According to the economic voice "Daily 315" of the Central Radio and Television General Station, on March 15, the economic voice "Daily 315" broadcasted a special live broadcast of the 2022 International Consumer Rights Day. "Focus on the hot spots of rights protection and take the pulse of consumption trends", and "2022" Daily 315 "Consumer Rights Protection Report was launched in a special live broadcast program. Based on the report of Daily 315 in 2021, this report reveals the new features of consumer rights protection in this year and the new changes in consumption concept through detailed statistical analysis according to the complaint types, complaints volume and complaints related to sub-sectors and other dimensions, bringing consumers a comprehensive and practical guide to consumer rights protection.

According to the report statistics, in 2021, the economic voice "Daily 315" column collected 1,612 problem clues through the news platform, and 2,315 problem clues through the email address of the "Daily 315" program, and a total of 326 live consumer rights protection programs were broadcast throughout the year. The above-mentioned consumer rights protection cases involve contract issues, false propaganda issues, after-sales service issues and other properties, covering catering, tourism, culture, e-commerce, live broadcast, dating websites, Internet home improvement and many other fields. At the same time, new consumer rights protection cases related to Bitcoin and Metauniverse are on the increase.

The first part of the report is "data analysis". According to the nature of the problems, contract problems, false propaganda problems and after-sales service problems account for the top three, accounting for 27.30%, 20.55% and 18.71% respectively. In addition, other issues accounted for 11.66%, indicating that the current consumer rights protection issues are becoming increasingly complex, and a case often contains multiple issues. At the same time, new consumption patterns and technological innovations are constantly evolving, and consumer rights protection is also facing a more complicated environment.

Compared with 2020, the proportion of contract problems increased from 23.45% to 27.30%; The problem of false propaganda rose from 12.96% to 20.55%; The quality problem decreased from 24.07% to 16.26%.

Figure 1 Scale Diagram of Problem Nature (%)

In all cases, the commodity category involved 108 issues, accounting for 33.13%; The service category involves 185 issues, accounting for 56.75%. Others involved 33 issues, accounting for 10.12%. In the data of commodity categories, building materials, vehicles and daily commodities account for the top three.

Figure 2 Case volume chart of commodity categories

In the data of service categories, life social services, Internet services and education and training services rank in the top three.

Figure 3 Case volume diagram of service categories

The second part of the report lists "typical cases" of consumer rights protection. Including life and social services, housing sales and decoration services, financial services, education and training services.

The third part of the report is "Consumer Tips", which provides consumers with a comprehensive and practical guide to consumer rights protection. 1. The super-membership service of new retailers has shrunk, and there are hidden dangers in prepaid security, so it is necessary to be cautious when handling membership; 2. Be alert to the risk of price hikes and prepayments for non-discipline training; 3, the old-age scam is refurbished, don’t be blinded by illusory high returns; 4. There are many disputes over the consumption of second-hand platforms, and it is difficult for consumers to provide evidence, and the rules of second-hand trading are missing.